Our Customer Feedback...
My order of 2 skeins of Swaddle by Cascade Yarns (YCY-SDL-10) was received today. I was quite surprised by it's promptness and even more surprised...amazingly surprised...that their dye lot matched the 4 skeins I purchased 3 weeks ago from a shop in Framingham, MA. I think I should play those 6 digits in the lottery!!
The stitch markers and candy were a very nice 'touch'. I would definitely order from Knit-n-Crochet again.
Thank you,
Louise, Needham, MA. December 30, 2015
I was passing through town during vacation and I had the opportunity to make a short visit to the store. I was very impressed with the selection and presentation of the yarns, and the variety of notions was fantastic! I loved finding things they don't have at my LYS, and I got a fabulous project bag (among other things). Ardell was personable, helpful, and knowledgeable. The next time I travel through Coeur d'Alene, I'll be sure to stop in again.
Kristin, Kirkland, WA. June 30, 2015
Thank you SO MUCH!!! I received my yarn and "treats" today!! The yarn is even the same dye lot as that I ran out of!! Thanks so much for your prompt service!!
Have a great day
Kristi D, May 7, 2015
I want to thank you for the Sublime Tussah Silk I received today. It was wrapped nicely, & I appreciate the stitch markers & peppermint you included. I shall bookmark your page so I can remember to look @ your shop next time I need yarn. Thanx so much!
Kat, UT, April 24, 2015
Wow, I just received beautiful yarn that I ordered on line. FABULOUS customer service from Hilda! She combined my two orders, gave me free shipping (which I was not expecting), AND she gave me a discount for using the “LAUNCH” code for the new site. I ordered late in the evening on 26 March and received my order today on 30 March…talk about quick shipping! I’m a first-time customer. I’m not local, but I will definitely be shopping on-line from you again. YOU ROCK!
ps…Bonus…she included jeweled stitch markers and a little butterscotch treat! How nice is that?!
Liz, March 30, 2015
That was fast! Thank you also for the cute little stitch markers and candy!
Such charming little gifts! I will remember and order again!
Judy, March 2, 2015
I wish you were close enough to stop by! I placed
an order online on your very user-friendly website. It was shipped very
quickly and what fun to see my beautiful yarn wrapped in tissue paper
with a gift of cute stitch markers on top!
Your selection and prices are great, but your service is even better. I
will definitely order from you again.
Nancy, VA December 15, 2014
And I am happy to report it has been received, opened, admired, and removed from the very delightful packaging! Okay, maybe it has been fondled a bit, as well!
Thank you for your quick shipping and great service! The mint was a sweet surprise!
Terry, AK, September 24, 2014
Just ordered from you for the first time. Thank you for posting your shipping costs clearly on your web page. I hate to go through a whole transaction only to find the shipping costs very high.
Madeleine, CO, August 27, 2014
The order arrived so quickly and as I said to my hubbie, only packages from Knitting Shops come wrapped, and with candy and a gift. Many thanks. I will certainly be a return customer.
Barbara, CT, August 15, 2014
Wonderful selection of yarn, good prices, and employees are always so friendly and helpful!
Sue, ID, June 15, 2014
The more yarn shops I visit and try to get to know, shows me just how warm and welcoming my favorite 'home' shop truly is! I feel like I would be welcome to stay all day and sit here. In all the other places around the country I have visited, they act as though customers are an inconvenience.
Thank you for having such a warm and inviting wonderfully diverse and colorful shop to visit when I come home!
Jolie, CA, February 15, 2014
"I’m racing to the finish line on a
sweater that I had to design and knit for Level 3 of the TKGA Master’s
program. I made a rookie mistake, and didn’t buy enough yarn from my
local store. When I asked them if they could find more, they tried but
came up empty-handed; the yarn had been discontinued.
I went online on Saturday, and found exactly what I needed at
Knit-n-Crochet. I can barely relate how happy I was when the yarn
arrived today! It was carefully packaged, in perfect condition, and the
parcel also contained a peppermint candy and two lovely stitch markers.
Hilda processed my order, and to her I extend my most heartfelt thanks.
Your shop takes customer service to the highest levels possible.
I send my regards and gratitude to all at Knit-n-Crochet. Happiness in the fiber arts!
The yarn was in the same dye lot as my original purchase -- does it get any better than that?! "
Pat, CT, February 10, 2014
"Hi ladies!
A few days ago I ordered three more skeins of Malabrigo Rios yarn because I did not purchase the correct amount when I was in your store a couple of weeks ago.
First of all, I want to say thank you for the fast shipping, and what a nice surprise to see that the shipping cost was actually less than the gal thought it might be.
The icing on the cake was finding the two stitch markers you included, how sweet of you. Thanks for being such a great place to shop! My friends and I will stop in every time we are in CDA."
Fran, WA, September 19, 2013